Refunds & Returns Policy

Last updated: 20 November 2025

1. Overview

Ali & Co. Jams · Pastes · Spreads (“Ali & Co.”, “we”, “us”) is committed to providing high-quality, handmade products. Because our items are food products, returns are limited for health and safety reasons.
This policy outlines how we handle returns, refunds, and replacements in accordance with Australian Consumer Law.

2. Change of Mind

We do not offer refunds or returns for change of mind on any food product.
This is standard practice for all perishable and consumable goods.

3. Damaged or Faulty Products

If your order arrives damaged, faulty, leaking, or in poor condition, we will happily replace the item or provide a refund.

To help us resolve the issue quickly, please email us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Photos of the product and packaging

Send to: hello@aliandco.com.au

4. Incorrect Items

If we’ve made an error and sent the wrong item, we will correct it immediately at no cost to you.

5. Allergies and Ingredient Information

All ingredients are listed clearly on each product page and label.
It is the customer’s responsibility to review this information before purchase.

If you have any concerns or need clarification before ordering, please contact us—we’re always happy to help.

6. Returns (if eligible)

If a return is approved (e.g. incorrect item or faulty stock), we will provide instructions via email.
Products must be returned in their original, unopened condition, unless faulty.

We will cover return shipping costs for approved returns.

7. Refund Processing

Once a refund is approved, it will be processed back to your original payment method.
Please allow 3–5 business days for processing depending on your bank.

8. Questions

If you have any questions regarding this Refunds & Returns Policy, please contact us:

Ali & Co. Jams · Pastes · Spreads
hello@aliandco.com.au
South Yarra, Victoria
Australia