Privacy Policy

Last updated: 20 November 2025

1. Introduction

Ali & Co. Jams · Pastes · Spreads (“Ali & Co.”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit aliandco.com.au or make a purchase from us.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely through third-party providers)

• Order details

Information collected automatically

When you browse our store, we automatically receive:

• IP address

• Device information

• Browser type

• Pages viewed

• Referring website links

This information helps us operate, secure, and improve our website.

Information from third parties

If you connect with us through social media or use shop apps (such as Shop Pay), those platforms may share limited information according to their own privacy policies.

3. How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Communicate with you about your order

• Provide customer support

• Improve and personalise your website experience

• Send marketing emails (only with your consent)

• Detect and prevent fraud

• Comply with Australian legal obligations

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties who help us operate our business, such as:

• Shopify (e-commerce platform)

• Payment processors (e.g. Shopify Payments, PayPal)

• Shipping carriers

• Email marketing platforms (e.g. Klaviyo)

• IT and analytics service providers

These partners only receive the information necessary to perform their services and are required to protect your data.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, understand website traffic, and improve functionality.

You can disable cookies in your browser settings, but some site features may not work correctly.

6. Data Security

We take reasonable steps to protect your information, including encryption, secure servers, and restricted internal access.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but follow best industry standards.

7. Marketing Communications

With your consent, we may send you:

• Product updates

• Launch announcements

• Special offers

• Newsletter content

You can unsubscribe at any time using the link at the bottom of our emails.

8. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information (when legally allowed)

• Opt out of marketing communications

To make a request, contact us using the details below.

9. Data Retention

We retain order information for our records unless you request its deletion, except where we are required to keep information for legal, tax, or compliance reasons.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Ali & Co. Jams · Pastes · Spreads
hello@aliandco.com.au
South Yarra, Victoria
Australia